EDDIE JOE FERGUSON, JR.

533 Bear Creek Church Rd.
Bakersville, NC 28705
Phone: (828) 537-0036
Email: Joe@hm-cs.com

PROFESSIONAL SUMMARY

An accomplished Information Technology hardware, network, and Internet engineer specializing in designing, creating, troubleshooting, repairing, and maintaining computer systems, network systems, and web-based software with extensive experience analyzing real life problems and efficiently creating affordable solutions and ensuring the solution is quickly and properly implemented in a timely basis.

SUMMARY OF QUALIFICATIONS

- Knowledge of computer hardware with ability to build, upgrade,and repair computer systems.
- Strong knowledge of networking, including network planning, implementing, analyzing, and repairing Ethernet-based networks as well as multiple wireless networks, and have strong knowledge of Networking Protocols including IPX/SPX and TCP/IP, LAN's, WAN's, VLAN's, and VPN's.
- Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.
- Analytical skills that consistently resolve ongoing issues or defects with information technology systems.

TECHNICAL EXPERIENCE

Languages:
HTML, XML, CSS, JavaScript, PHP, and Visual Basic

Software:
FrontPage, DreamWeaver, Notepad++, Visual Studio, Word, Excel, Access, PowerPoint, Paint.NET, PaintShop Pro, and PhotoShop

Systems: 
Microsoft Windows, Windows Server, and Linux

Network Services:
DNS, DHCP, FTP, HTTP, IMAP, POP3, SMTP, Apache, IIS, and MySQL

Hardware:
RAID Disk Arrays, PCs, Peripherals, Network/Memory Cards, Ethernet Switches, Routers, and Canopy Point to Point and Point to Multi-Point bridges

PROFESSIONAL EXPERIENCE

Jade Promotions
Straight Talk
Spruce Pine, NC
Customer Service
September 2012 - Current
- Place promotional material and other signage within major retailer.
- Provide customer service to Straight Talk customers.
- Answer questions and provide demonstrations to potential Straight Talk customers.
- Collect signatures for donations to Make-A-Wish Foundation.

TCNK, Inc.
Greensboro, NC
Demonstrator
December 2011 - Current
- Demonstrate, promote, and support high end electronics in major retailers.
- Execute other demonstration events as needed.

PRC Industries
Spruce Pine, NC
Network Administrator
March 2013 - April 2013
- Maintained servers, set up new Ethernet cables, set up and deployed new workstations.
- Provided support to employees with problems with their workstation, printer, or other peripherals.

TRC Online Internet Services
Burnsville, NC
Network/Server Administrator
February 2008 - September 2008
- Implemented changes to existing network to improve network quality and throughput.
- Performed software and hardware upgrades to servers in order to improve network availability.
- Created all administrative forms and paperwork to track company's daily cash activity.

High Country Wireless - Verizon Wireless 

Retailer
Burnsville, NC
August 2004 - July 2007
- Provided customer service and technical support.
- Diagnosed customer's problems.
- Performed repairs to cellular telephone equipment.
- Prepared daily deposits and trained new employees.

EDUCATION
Mayland Community College
Spruce Pine, NC
Associate in Applied Science Degree
Computer Information Technology
Graduation Date: May 2014