EDDIE JOE FERGUSON, JR. 533 Bear Creek Church Rd. Bakersville, NC 28705 Phone: (828) 537-0036 Email: Joe@hm-cs.com PROFESSIONAL SUMMARY An accomplished Information Technology hardware, network, and Internet engineer specializing in designing, creating, troubleshooting, repairing, and maintaining computer systems, network systems, and web-based software with extensive experience analyzing real life problems and efficiently creating affordable solutions and ensuring the solution is quickly and properly implemented in a timely basis. SUMMARY OF QUALIFICATIONS - Knowledge of computer hardware with ability to build, upgrade,and repair computer systems. - Strong knowledge of networking, including network planning, implementing, analyzing, and repairing Ethernet-based networks as well as multiple wireless networks, and have strong knowledge of Networking Protocols including IPX/SPX and TCP/IP, LAN's, WAN's, VLAN's, and VPN's. - Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity. - Analytical skills that consistently resolve ongoing issues or defects with information technology systems. TECHNICAL EXPERIENCE Languages: HTML, XML, CSS, JavaScript, PHP, and Visual Basic Software: FrontPage, DreamWeaver, Notepad++, Visual Studio, Word, Excel, Access, PowerPoint, Paint.NET, PaintShop Pro, and PhotoShop Systems: Microsoft Windows, Windows Server, and Linux Network Services: DNS, DHCP, FTP, HTTP, IMAP, POP3, SMTP, Apache, IIS, and MySQL Hardware: RAID Disk Arrays, PCs, Peripherals, Network/Memory Cards, Ethernet Switches, Routers, and Canopy Point to Point and Point to Multi-Point bridges PROFESSIONAL EXPERIENCE Jade Promotions Straight Talk Spruce Pine, NC Customer Service September 2012 - Current - Place promotional material and other signage within major retailer. - Provide customer service to Straight Talk customers. - Answer questions and provide demonstrations to potential Straight Talk customers. - Collect signatures for donations to Make-A-Wish Foundation. TCNK, Inc. Greensboro, NC Demonstrator December 2011 - Current - Demonstrate, promote, and support high end electronics in major retailers. - Execute other demonstration events as needed. PRC Industries Spruce Pine, NC Network Administrator March 2013 - April 2013 - Maintained servers, set up new Ethernet cables, set up and deployed new workstations. - Provided support to employees with problems with their workstation, printer, or other peripherals. TRC Online Internet Services Burnsville, NC Network/Server Administrator February 2008 - September 2008 - Implemented changes to existing network to improve network quality and throughput. - Performed software and hardware upgrades to servers in order to improve network availability. - Created all administrative forms and paperwork to track company's daily cash activity. High Country Wireless - Verizon Wireless Retailer Burnsville, NC August 2004 - July 2007 - Provided customer service and technical support. - Diagnosed customer's problems. - Performed repairs to cellular telephone equipment. - Prepared daily deposits and trained new employees. EDUCATION Mayland Community College Spruce Pine, NC Associate in Applied Science Degree Computer Information Technology Graduation Date: May 2014